Frequently Asked Questions

You can start creating AI-powered content within minutes! Here's how:

1. Sign up for a free account (takes 30 seconds)
2. Complete onboarding by selecting your niche and goals (2-3 minutes)
3. Connect platforms like Instagram, TikTok, or LinkedIn (1-2 minutes)
4. Generate your first post using our AI content creator

Most users are creating their first piece of content within 5 minutes of signing up!

Yes! We offer a generous free plan that includes:

• 3 AI-generated posts per month
• Basic analytics dashboard
• Access to one social media platform
• Community support

No credit card required to start. You can upgrade to a paid plan anytime to unlock unlimited content generation and advanced features.

Connecting your accounts is simple and secure:

1. Go to Settings > Connected Accounts in your dashboard
2. Click "Connect" next to the platform you want to add
3. Authorize Trendly through the platform's official login
4. Choose what permissions to grant (we only request what we need)

We use OAuth 2.0 for secure connections and never store your passwords. You can disconnect accounts anytime.

Our AI content generation is powered by advanced machine learning models that:

• Learn from millions of high-performing social media posts
• Analyze engagement patterns across different platforms and niches
• Adapt to your brand voice through our brand training feature
• Optimize for each platform with specific formatting and best practices
• Continuously improve based on your content performance data

Every piece of content is tailored to your specific audience, brand voice, and platform requirements for maximum engagement.

Trendly supports all major social media platforms:

Our AI automatically optimizes content format, tone, and hashtags for each platform's unique audience and algorithm.

Yes! Our smart scheduling feature includes:

• AI-powered optimal timing - We analyze when your audience is most active
• Bulk scheduling - Plan weeks or months of content in advance
• Auto-posting - Content goes live automatically (Starter plan+)
• Time zone optimization - Post at the right time for your global audience
• Content calendar - Visual overview of your scheduled content

The AI learns from your posting history and engagement patterns to continuously improve timing recommendations.

Our analytics dashboard provides comprehensive insights:

Performance Metrics:

• Engagement rates (likes, comments, shares)
• Reach and impressions
• Follower growth tracking
• Click-through rates for links

AI-Powered Insights:

• Best performing content types
• Optimal posting times
• Hashtag performance analysis
• Competitor benchmarking
• Growth predictions and recommendations

All data is presented in easy-to-understand visualizations with actionable recommendations.

We offer flexible pricing to fit every need:

Save 20% with annual billing! View detailed comparison

Absolutely! We believe in flexibility:

• Cancel anytime - No cancellation fees or penalties
• Keep access - Your account remains active until the end of your billing period
• Download content - Export all your generated content before canceling
• Easy reactivation - Restart your subscription anytime with one click

We also offer plan downgrades if you need fewer features. Your satisfaction is our priority!

We accept all major payment methods:

• Credit cards (Visa, Mastercard, American Express)
• Debit cards
• PayPal
• Bank transfers (for Enterprise plans)

All payments are processed securely through Stripe with industry-standard encryption. We don't store your payment information on our servers.

Yes! Our REST API allows developers to integrate Trendly's AI capabilities:

• Content Generation API - Generate posts programmatically
• Analytics API - Access performance data
• Webhook Support - Real-time notifications
• Rate Limiting - Fair usage policies
• Authentication - Secure API key management

API access is available on Professional plans and above. Check our developer documentation for more details.

Data security and privacy are our top priorities:

Security Measures:

• End-to-end encryption for all data transmission
• SOC 2 Type II certified infrastructure
• Regular security audits and penetration testing
• Two-factor authentication (2FA) support

Privacy Commitments:

• GDPR and CCPA compliant
• Your content remains yours - we don't use it to train public models
• Data deletion upon request
• Transparent privacy policy

We're also working towards ISO 27001 certification. Read our full Privacy Policy.

We offer multiple support channels:

• Help Center - 24/7 self-service articles and tutorials
• Live Chat - Monday-Friday, 10 AM - 12 PM GMT+2
• Email Support - Response within 24 hours
• Video Tutorials - Step-by-step guides
• Community Forum - Connect with other users

Professional and Business plan users get priority support with faster response times.

Absolutely! Our Enterprise solutions include:

• Custom AI Models - Trained specifically on your brand and industry
• White-labeling - Use Trendly under your own brand
• Dedicated Account Manager - Personal support and strategy consultation
• Advanced Team Tools - Role-based permissions, approval workflows
• SSO Integration - Single sign-on with your existing systems
• Custom Integrations - Connect with your existing marketing stack
• SLA Guarantees - Uptime and response time commitments

Contact our Enterprise team for a personalized demo and custom pricing.

Yes! Our white-label solution is perfect for:

• Marketing Agencies - Offer AI content creation as your own service
• SaaS Companies - Integrate content generation into your platform
• Consultants - Provide branded tools to your clients

White-label features include:

• Custom branding and domain
• Your logo and color scheme
• Custom onboarding flows
• Reseller pricing tiers
• Client management dashboard

Contact us at enterprise@trendly.lol to learn more.